Shipping policy

Shipping Policy

Last Updated: [Date]

At Zehroire, we are committed to delivering your order safely, quickly, and reliably. Please read our shipping policy below for details about order processing, delivery times, and shipping charges.

1. Order Processing

Once your order is successfully placed, our team will process and prepare it for dispatch.

Orders are typically processed within [1–2 business days].
Orders placed on weekends or public holidays may be processed on the next business day.
You will receive an order confirmation after placing your order.
Once your order has been dispatched, you may receive a shipping confirmation with tracking details.

2. Delivery Time

We aim to deliver your order as quickly as possible.

Estimated delivery time:

Major cities: [2–4 business days]
Other areas: [3–7 business days]

Please note that delivery times are estimates and may vary depending on your location, courier service, weather conditions, public holidays, or other circumstances beyond our control.

3. Shipping Charges

Shipping charges are calculated according to your delivery location and will be displayed during checkout.

Standard Shipping: [PKR ___]

Free Shipping: Available on orders above PKR [___].

We may occasionally offer special shipping promotions or free-delivery offers.

4. Cash on Delivery

We offer Cash on Delivery (COD) on eligible orders.

For COD orders:

Please provide an accurate and complete delivery address and phone number.
Our courier may contact you before or during delivery.
Payment must be made to the courier at the time of delivery.
COD availability may vary depending on your location.

5. Order Tracking

Once your order has been dispatched, we will provide tracking information when available.

You can use the tracking information to check the status of your shipment.

If you have not received your tracking information within [X] business days, please contact us at [Email Address / WhatsApp Number].

6. Delivery Delays

While we do our best to deliver orders within the estimated timeframe, occasional delays may occur due to:

High order volumes
Weather conditions
Public holidays
Courier-related issues
Incorrect or incomplete delivery information
Remote or hard-to-reach locations

If your order is delayed beyond the expected delivery timeframe, please contact our customer support team and we will assist you.

7. Incorrect Delivery Information

Please carefully check your shipping information before placing your order.

Zehroire is not responsible for delays or failed deliveries caused by incorrect, incomplete, or inaccurate information provided by the customer.

If you notice an error after placing your order, contact us as soon as possible at [Email Address / WhatsApp Number].

8. Failed Delivery Attempts

If the courier is unable to deliver your order because the customer is unavailable or cannot be reached, additional delivery attempts may be made according to the courier's policy.

Repeated failed delivery attempts may result in the order being returned to us.

9. Damaged Packages

We carefully pack our products before dispatch. If your package arrives visibly damaged, please contact us within [24/48 hours] of receiving your order.

Where possible, take clear photos or videos of the package and product and send them to our customer support team.